Neuro-Inclusive Business Audit

For dog professionals who want their services to truly support neurodivergent clients

Many dog businesses want to be inclusive! Very few have actually looked at their services through a neurodivergent lens.

Whether you want the full audit, or to just chat through things with a Starter Support Power Hour, I have options to help your services become more inclusive for your neurodivergent clients.

My business audits are guided by my unique SEEN framework, a neuro-inclusive lens designed to understand how people, dogs, and environments interact.

By exploring the human experience, the setup of the business, the emotional impact, and what needs adjusting, I can make practical recommendations that genuinely support neurodivergent clients and professionals.

The audit is underpinned by my SEEN Framework, a neuro-inclusive lens I use to understand people, environments, emotions and needs before recommending change.

Explore my SEEN Framework here

Starter Support Hour – £125

A 60-minute conversation to get to know you, your business and the people you work with.

We’ll talk through what you offer, who you work with, how your business currently operates, and anything that feels challenging, unclear or difficult to navigate.

This is a supportive space to talk things through, ask questions and explore your business from a neuro-inclusive perspective.

The session also gives us an opportunity to explore whether a Neuro-Inclusive Business Audit would be useful for your business. If it is, we can talk through what that could look like. If it isn’t, that’s absolutely fine too.

You’ll leave with a clearer understanding of your business and the opportunity to explore what neuro-inclusive support could look like for you.

The Audit:

A Neuro-Inclusive Business Audit is a deep, supportive review of your business, looking at the experience your clients have from first contact through to aftercare.

There are two levels of audit available, depending on how much of your business you want to explore:

Light Audit
A focused review of one core service or client journey, ideal if you have a particular area you’d like to understand or improve.

Full Audit
A more comprehensive review of your client journey across your business, from first contact through to aftercare.

Both are designed to identify where neurodivergent clients may experience confusion, overwhelm, anxiety or barriers to access, and where small changes could make the experience clearer and more accessible.

It’s not about judgement or doing things wrong. It’s about understanding the experience you’re creating for your clients and finding opportunities to make your business work better for everyone.

Who this audit is for

This audit is designed for:

Dog trainers and behaviourists
Canine therapists and practitioners
Dog daycare, boarding, and walking businesses
Training schools and academies

Especially if:

Clients often seem overwhelmed or anxious
People don’t read information or miss key details
You get repeated questions about expectations
Clients drop out, disengage, or struggle to follow plans
You want to be genuinely inclusive, not just well-intentioned

The audits are primarily designed for small and independent dog businesses. If you run a larger organisation or have a more complex business structure, please get in touch before booking so we can discuss your requirements.

What the Neuro-Inclusive Business Audit looks at

We review your client journey, including:

First contact and discovery
Website clarity and accessibility
Language, tone, and expectations
Booking and onboarding processes
Communication methods and boundaries
Service delivery, including classes or 1:1s
Sensory and cognitive load
Aftercare, follow-ups, and ongoing support

Throughout the audit, we focus on:

Reducing overwhelm
Improving clarity and predictability
Supporting executive function differences
Respecting sensory needs
Creating safer, more accessible experiences
Removing barriers that can help clients engage more confidently, enjoy your services, return, recommend you and build a stronger relationship with your business.

Because neuro-inclusive practice isn’t just about making things better for your clients. It’s about creating a better client experience that can support engagement, retention, reputation and sustainable business growth.

How the audit works

Step 1: Pre-audit questionnaire
Before we meet, you’ll complete a short form sharing information about your services, website, communication methods, and any challenges you’ve noticed. This gives me the context I need to understand your business before our chat.

Step 2: Discovery consultation
We’ll have a 60-minute online (or in-person if local) session where we talk through how your services actually run, the journey your clients experience, and any areas you’d like to improve. This ensures I have the full picture before completing the audit.

Step 3: Audit and written action plan
After our consultation, I’ll bring together everything I’ve learned from your questionnaire, pre-audit review, website, service details and our conversation to complete your audit and create a clear, prioritised action plan.

You’ll receive practical recommendations, quick wins and clear guidance to help you make meaningful changes towards a more neuro-inclusive business.

Optional Step 4: Follow-up / implementation support (Audit Plus tier)
If you choose this level, we’ll check in after you’ve started implementing changes. You’ll have two weeks of implementation support, during which I can help refine processes, review copy and offer advice to help make the changes stick.

No overwhelm. No unrealistic expectations. No pressure to change everything at once.

Audit options and investment

Light Neuro-Inclusive Audit – £250

A focused review for when you know there’s a particular area of your business you want to understand better.

Ideal if you want to explore one core service or client journey rather than your whole business.

Your audit includes:

Review of one core service or client pathway
Review of relevant website and communication touchpoints
Pre-audit questionnaire
60-minute online consultation
Focused written action summary with practical recommendations and priorities

You’ll gain a clearer understanding of the experience your clients are having, where neurodivergent clients may encounter barriers, and what you can do to make that particular part of your business more accessible and effective.

Full Neuro-Inclusive Business Audit – £495

A comprehensive review of your client experience, from the moment someone discovers your business through to aftercare and ongoing support.

This audit takes a step back to look at the bigger picture, helping you understand how your services, communication and processes work together and where neurodivergent clients may experience barriers, confusion or overwhelm.

Your audit includes:

A comprehensive review of your client journey
Pre-audit questionnaire
Review of relevant website, communication and service touchpoints
60-minute online consultation
Detailed written action plan with clear priorities and recommendations
30-minute follow-up call to talk through your audit and answer any questions

Audit Plus Implementation Support – £795

For businesses who want additional support as they put their audit recommendations into practice.

This option includes everything in the Full Neuro-Inclusive Business Audit, along with two weeks of implementation support to help you work through the changes you decide to make.

Your Audit Plus package includes:

Everything included in the Full Neuro-Inclusive Business Audit
A follow-up 60-minute online session to review your progress and talk through any challenges
Support to help you refine your processes, policies, communication or client experience
Feedback and guidance as you apply your recommendations
Two weeks of implementation support

This is about helping you make meaningful changes in a way that feels manageable and sustainable, without the pressure to change everything at once.